SPA POLICY INFORMATION- Please read before booking
We kindly ask for at least 48 hours notice for any appointment cancellations or changes. Please arrive on time for your appointment. if you are more than 15 minutes late, your appointment will be automatically cancelled, and unfortunately, no exceptions can be made. Arriving late will also result in a shortened treatment to accommodate the remaining time.
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Sonia works by appointment and needs sufficient time between clients for setup and sanitation. To respect everyone's time, please text Sonia directly if you need to make any changes to your appointment.
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Clients who repeatedly cancel or do not show up will be required to pay a $50 non-fundable deposit to secure future bookings.
Thank you for understanding and cooperation.
ARRIVING TIME
For new clients, please arrive 10 minutes prior to your appointment time. Sonia will have you fill out forms and answer any questions you may have. You may park on the driveway or on the road. Please text Sonia upon your arrival at 416-268-5997 and she will open the front door for you. Just keep in mind to wait in your vehicle until you hear from Sonia as she may be setting up for your visit. Sonia takes pride in her services and requires a set amount of time per client.
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LASER HAIR REMOVAL / IPL PHOTO FACIALS
For clients receiving laser therapies, waivers are signed, and a full consultation and patch test is preformed prior to the first initial treatment. Post treatment guidelines are discussed along with expectations regarding results. In the event of a burn, please seek medical attention immediately. Do not pick the scab, should one appear after a burn. Please inform Sonia so all pictures and medical notes can be put into the client file. Treatments are done every 4-6 weeks; sunblock is to be worn everyday and reapplied every 2 hours. Avoid scented soaps and lotions, hot tubs (avoid completely), showers, saunas and jacuzzies, swimming pools, tanning beds and excessive exercise for the first 24 hours.
LINENS
Spa robes and slippers are provided for your comfort. You are welcome to change in the bathroom and leave your clothes on the stool and hooks provided. Personal belonging such as wallets, purses, cell phones may enter the treatment room. Please have your devices on vibrate or silent. This is for your comfort to receive a relaxing and comfortable treatment. All linens are thoroughly washed and disinfected after each use. They are never reused on another client. If an item cannot be cleaned, it will be disposed of.
PAYMENT METHODS ACCEPTED
The studio accepts Cash, Credit, Debit. Taxes are not included in the products and services prices and are calculated upon cashing out. Gratuities are not included in the treatment price; it is completely up to you and not expected. Starting Januray 1 2024, all services and products will be taxed, no exceptions unless stipulated by Sonia.
PERSONAL BELONGINGS
Sonia will ask you to remove any jewellery around the area being worked on. You are welcome to put them in a safe place, or else she will put them on her counter with a jewellery holder for you. Please note* If in the event you forget something, please text Sonia 416-268-5997 immediately and she will put it aside for you
REFUNDS/ RETURNS/ DEPOSITS
All jewelry, crystals and eye pillows are final sale. For all products, should a reaction occur, please email Sonia at s.cona@outlook.com with pictures of your reaction and what happened. She will send you a shipping label or feel free to drop it off to her. Once a refund is accepted, please note for banks to process it, it may take a few days. If 15 days have passed and you still have not received the total amount owning to you, please contact Sonia.
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*Please note, prices are subject to increase without notice